hE^2 accepts returns unless otherwise stated on the product detail page. From time to time, some of these items will be final sale, as specified on the detail page of the specific item. Exceptions may apply. hE^2 offers two return options: (1) hE^2 store credit with free return charge or (2) A refund in the original form of payment minus a return charge that covers the return shipping and the restocking costs for the entire shipment. For return shipments valued under £100, the return charge fee is £9.95. For return shipments valued £100 or more, the return charge fee is £14.95. Eligible item(s) must be returned within 14 days of the item shipped date or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoe-boxes, dust bags and gift boxes. Delivery charges are only refundable if you have cancelled your entire order within a 7 day Cooling-Off Period or if the items are faulty and a refund is made.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
If you request a refund in the original form of payment and used any hE^2 store credits to purchase such item, those hE^2 store credits will be reinstated in lieu receiving a refund for that portion of the purchase. If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card. If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase. If you want to return an item received as a gift, you must Contac Us
and you will receive your refund in hE^2 credit.
If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your return by contacting our customer service sending in a form via Contact Us
You must specify in the Contact US , subject =RMA and the order number from your purchase.
To initiate a return, please follow our return procedure located at www.hE^2.com/account/return